Public filing support
Correction path, service/proof, fallback packet, status language, and plain-language help are routed separately from legal advice.
Open path →Support operating model
Define who answers what before support becomes the pilot risk.
A support model for routing public filing questions, clerk operations issues, State IT configuration questions, training questions, accessibility feedback, and escalation items to the right owner.
Support lanes
6Legal advice
ExcludedEscalation
NamedFallback
AvailableCourt operations support
Queue, scheduling, deficiency, closure, packet readiness, and service/proof questions route to operations owners.
Open path →State IT support
Configuration, adapter, auth, storage, audit, ingest, export, and publication questions route to technical owners.
Open path →Training support
Role-specific training completion, first-task evidence, and accessibility feedback route to launch owners.
Open path →Operational proof
Support operating model board
The model separates workflow support, technical configuration, training help, and legal-information boundaries before a pilot generates live questions.
| Support lane | Owner posture | Escalation route |
|---|---|---|
| Public filing workflow | Help with status, correction, and packet steps. | /demo/e-file/fallback-packet/ |
| Court operations | Help with queue actions and scheduling posture. | /demo/support-escalation-map/ |
| Technical configuration | Help with adapters and runtime boundaries. | /demo/state-it/go-live-boundary/ |
| Training and accessibility | Help with first-task completion and feedback. | /demo/training-rollout-board/ |
Reviewer-visible checks
- support operating model visible
- support lanes named
- legal advice excluded
- escalation routes named
- fallback available
What this proves
The public package has a clear next step.
Human review remains the control point. This route is a public training record with fictional records and is not connected to a live court system.
- 1Audience path
Plan selection
- 2Public proof route
Account workspace
- 3Review standard
Settings and connections
- 4Forwardable next step
Review-safe outputs
No private user dataReview-safe public posture
No live court connectionReview-safe public posture
No legal decision by automationReview-safe public posture
Production requires configured adaptersReview-safe public posture
Review standard
Automation assists. Human review controls official records.
This public walkthrough uses fictional training records. It does not submit filings, change court records, provide legal advice, or connect to a live court system. Production use requires authenticated access, configured adapters, audit logging, and court-approved integration boundaries.