Workflow question
Route to role quickstarts, presentation runbook, and training support record.
Open path →Support escalation map
Show exactly where support issues go during a pilot.
A public-safe escalation map for route errors, filing correction questions, adapter configuration issues, accessibility feedback, training gaps, and production-boundary questions.
Escalation lanes
6Fallback owner
NamedBroken-link fallback
RequiredSupport packet
AvailableTechnical readiness
Route to State IT evaluation, data governance packet, adapter matrix, and runtime mode review.
Open path →Public filing correction
Route to service-contact doctor, preflight checklist, repair queue, relation-back, and fallback packet.
Open path →Accessibility or language concern
Route to accessibility review, plain-language filing mode, and fallback access posture.
Open path →Operational proof
Support escalation map board
Support paths must not become a dead end. This map separates operational, technical, public filing, accessibility, and communications questions into named escalation lanes.
| Issue type | First route | Escalation owner |
|---|---|---|
| Workflow friction | /demo/training-support-plan/ | Pilot operations owner |
| Adapter question | /demo/data-governance-packet/ | State IT owner |
| Filing correction | /demo/e-file/repair-center/ | Filing support owner |
| Accessibility feedback | /demo/accessibility-review-room/ | Accessibility reviewer |
Reviewer-visible checks
- support escalation map visible
- escalation owner named
- broken support path avoided
- fallback support packet visible
- accessibility lane included
What this proves
The public package has a clear next step.
Human review remains the control point. This route is a public training record with fictional records and is not connected to a live court system.
- 1Audience path
Plan selection
- 2Public proof route
Account workspace
- 3Review standard
Settings and connections
- 4Forwardable next step
Review-safe outputs
No private user dataReview-safe public posture
No live court connectionReview-safe public posture
No legal decision by automationReview-safe public posture
Production requires configured adaptersReview-safe public posture
Review standard
Automation assists. Human review controls official records.
This public walkthrough uses fictional training records. It does not submit filings, change court records, provide legal advice, or connect to a live court system. Production use requires authenticated access, configured adapters, audit logging, and court-approved integration boundaries.