Hesitation points
Identify screens where users pause, repeat steps, ask for help, or skip the intended next action.
Open path →Adoption friction log
Track where real users hesitate before scale hides the problem.
A closeout route for user hesitation, repeated training needs, unclear terms, accessibility blockers, abandoned paths, and role-specific workflow friction.
Friction categories
6Training loop
VisiblePlain language
TrackedScale blocker
PossiblePlain-language friction
Terms, warnings, and correction instructions that generated repeated questions are captured for revision.
Open path →Role-specific training gaps
Clerk, judge, public filer, State IT, sponsor, and support-owner gaps are tracked separately.
Open path →Accessibility blockers
Keyboard, contrast, screen-reader, touch-target, and responsive issues route to remediation before expansion.
Open path →Operational proof
Adoption friction log board
This board proves the pilot is listening to real user behavior, not just counting page visits.
| Friction type | Signal | Required closeout action |
|---|---|---|
| Workflow hesitation | Repeated pause or backtracking. | Simplify or train. |
| Language confusion | Repeated term questions. | Revise public copy. |
| Role mismatch | Wrong audience asks for wrong path. | Adjust router or training. |
| Accessibility blocker | Unable to complete task. | Remediate before scale. |
Reviewer-visible checks
- adoption friction log visible
- hesitation points tracked
- plain language friction captured
- role training gaps separated
- accessibility blockers routed
What this proves
The public package has a clear next step.
Human review remains the control point. This route is a public training record with fictional records and is not connected to a live court system.
- 1Audience path
Plan selection
- 2Public proof route
Account workspace
- 3Review standard
Settings and connections
- 4Forwardable next step
Review-safe outputs
No private user dataReview-safe public posture
No live court connectionReview-safe public posture
No legal decision by automationReview-safe public posture
Production requires configured adaptersReview-safe public posture
Review standard
Automation assists. Human review controls official records.
This public walkthrough uses fictional training records. It does not submit filings, change court records, provide legal advice, or connect to a live court system. Production use requires authenticated access, configured adapters, audit logging, and court-approved integration boundaries.