Public filer help
Filing correction, service contact, preflight, relation-back, and fallback packet questions route to public help materials.
Open path →Regional support model
Support is routed by question type before scale creates noise.
A support model for statewide expansion that separates public filing help, clerk workflow support, judge/chambers support, State IT configuration, training, accessibility, and policy escalation.
Support lanes
7Policy questions
SeparatedPublic help
Plain languageState IT
Adapter-ownedCourt operations support
Clerk queue, deficiency, scheduling, packet readiness, closure, and service/proof questions route to operations support.
Open path →State IT configuration
Identity, persistence, audit, storage, export, notification, and court-approved adapters route to State IT owners.
Open path →Policy escalation
Legal process and local rule questions route to approved court policy owners, not product support.
Open path →Operational proof
Regional support model board
The support model keeps product, policy, training, accessibility, and State IT issues from collapsing into one overloaded help path.
| Question type | Support lane | Not allowed |
|---|---|---|
| How do I correct a filing? | Public filing help. | Do not turn support into legal advice. |
| Why is a queue item blocked? | Court operations support. | Do not hide blocker owner. |
| Why is an adapter unavailable? | State IT configuration lane. | Do not imply public site is production. |
| What does local policy require? | Court policy owner. | Do not answer as product authority. |
Reviewer-visible checks
- regional support model visible
- support routed by question type
- policy questions separated
- state it adapter owner named
- legal advice excluded
What this proves
The public package has a clear next step.
Human review remains the control point. This route is a public training record with fictional records and is not connected to a live court system.
- 1Audience path
Plan selection
- 2Public proof route
Account workspace
- 3Review standard
Settings and connections
- 4Forwardable next step
Review-safe outputs
No private user dataReview-safe public posture
No live court connectionReview-safe public posture
No legal decision by automationReview-safe public posture
Production requires configured adaptersReview-safe public posture
Review standard
Automation assists. Human review controls official records.
This public walkthrough uses fictional training records. It does not submit filings, change court records, provide legal advice, or connect to a live court system. Production use requires authenticated access, configured adapters, audit logging, and court-approved integration boundaries.